DeutschFrequently asked questions (FAQ)
Security
How is the authenticity of the coins guaranteed?
Many coins come directly from accredited mints or long-standing trading partners.
Every item is carefully inspected upon arrival to ensure both quality and authenticity.
Will I receive a certificate of authenticity with my coin?
Many limited editions include an official certificate issued by the respective mint.
Will my personal data be handled securely?
We process your data exclusively for handling your order. It is not shared with third parties.
What is Trusted Shops and how does it protect my purchase?
Trusted Shops provides certified buyer protection and confirms the trustworthiness of an online shop.
Your order can be secured with the Basic Protection up to 100 euros or the PLUS Protection up to 20,000 euros.
Ordering and Registration
How does the purchase process work?
You select your desired coins or bars in the online shop and follow the simple ordering process.
After completing your purchase, you will receive a confirmation and an invoice.
Once your payment has been received, we usually ship your order within two business days within Germany.
How do I set up a customer account?
You can easily create your customer account online.
Can I change my password?
You can change your password online at any time.
How can I contact customer service?
Our customer service team is available by phone from Monday to Friday and can be reached by email at any time.
Can I also place an order by phone or email?
Orders can be placed by phone during service hours and at any time by email.
After placing an order via email, you will receive a confirmation.
Is there a minimum order value?
The minimum order value is 50 euros, regardless of the ordering method.
What happens after I place my order?
Depending on the payment method and the item, we ship your goods immediately.
Pre-orders are dispatched as soon as the goods arrive.
Why do the prices change after logging in?
The prices in the shop include German VAT. Depending on the delivery country, the final price may change after logging in due to different tax rates.
How are prices calculated for customers outside the EU?
Customers outside the EU pay the product value without VAT.
Additional fees such as customs duties or import charges may apply in the destination country.
Superior Boxes
What is the Superior Box?
The Superior Box is our solution for secure and stylish storage of your coins.
It reliably protects your collection and presents it in a premium way.
What variants of the Superior Box are available?
We offer a robust security box made of cardboard for safe-deposit storage and a high-quality wooden box for home presentation.
Both variants include a modular inlay.
Are my certificates safely stored in the Superior Box?
Both variants include a dedicated space for certificates of authenticity, allowing you to store your documentation securely.
How is the inlay designed?
The inlay is refined using modern laser technology and can be personalized with information or designs.
What can I do if I cannot find my perfect Superior Box?
If you require special dimensions or an individual design, we will be happy to advise you and review the possibility of creating a custom Superior Box.
Does Superior Coins offer personalized Superior Boxes as gifts?
Yes, we create personalized boxes for special occasions.
You can choose engravings and custom inlays.
We support you from the initial idea to the final implementation.
Payment Methods, Shipping, and Delivery
Which payment methods are available?
You can pay by PayPal, credit card, Apple Pay, Google Pay, or bank transfer.
What shipping costs should I expect?
Within Germany, the following shipping costs apply:
Up to 100 euros: 5.95 euros
Up to 500 euros: 4.95 euros
Up to 2,500 euros: 3.95 euros
From 2,500 euros: free shipping
International shipping costs can be found online.
Up to 100 euros: 5.95 euros
Up to 500 euros: 4.95 euros
Up to 2,500 euros: 3.95 euros
From 2,500 euros: free shipping
International shipping costs can be found online.
Is the shipping insured?
All shipments are insured against damage caused by force majeure.
Which shipping service providers are used?
Depending on the value and destination region, we ship with DHL, DHL Express, FedEx, or secure value transport services.
Can I track my delivery?
After handover to the shipping service provider, you will receive a tracking number.
How will my order be packaged?
Your order will be packaged securely and discreetly.
How long does delivery take?
In Germany, delivery usually takes place within two business days after dispatch.
What additional costs are incurred for international deliveries?
There are no additional costs within the EU. Outside the EU, customs duties or currency fees may apply.
Service
Does Superior Coins offer a subscription service or a savings plan for coins?
The Superior Collector Plan combines the advantages of a classic coin subscription with the flexibility of an individual savings plan. Collectors can choose whether they wish to automatically and seamlessly receive a fixed coin series, or design their deliveries freely according to motif, release date, and interval. Each new issue is sent directly after its release, optionally complemented by the matching Superior Box for a harmonious presentation and secure storage.
This makes the Superior Collector Plan ideal both for the consistent completion of entire series and for targeted wealth building with individually selected coins.
This makes the Superior Collector Plan ideal both for the consistent completion of entire series and for targeted wealth building with individually selected coins.
Is there a newsletter?
Yes, you can register online and receive regular news and offers.
Is there advice available on specific coins or areas of collecting?
Our team will be happy to answer your questions about products, origin, and investment.
Customer Service
Customer service is available Monday through Friday from 8:30 a.m. to 5:00 p.m. by phone and at any time by email.
Where can I find the terms and conditions and cancellation policy?
The terms and conditions and cancellation policy can be viewed online at any time.
If you have any further questions, please contact our customer service!
Phone: +49 2235 92737-70
To the Contact Form